Privacy Policy

This Privacy Policy explains how Pump and Patch ("we", "us") collects, uses, and protects your personal information when you visit our website or place an order. Pump and Patch is operated as a sole proprietorship based in Ontario, Canada.

What we collect

When you place an order, we collect:

• Your name and email address
• Your shipping address
• The contents of your order, including any personalization text you provide
• Communications you send us by email

We do not collect or store your payment card details. All payments are processed by Stripe, and your card information is handled entirely by Stripe on their secure systems.

How we use your information

• To process, fulfill, and ship your order
• To contact you about your order
• To respond to questions or support requests
• To meet our legal and tax record-keeping obligations

We do not sell your personal information, and we do not use it for advertising.

Who we share it with

We share information only with the service providers needed to run the shop:

• Stripe — payment processing
• Brevo — sending order confirmation and shipping emails
• Cloudflare — website hosting and image storage

Each of these providers handles your data under their own privacy policies. We share only what is necessary, and we do not share your information with anyone else except where required by law.

How long we keep it

We keep order records for as long as needed to fulfill the order and to meet legal and tax obligations. You can ask us to delete information that we are not legally required to keep.

Your rights

Under Canadian privacy law (PIPEDA), you have the right to ask what personal information we hold about you, to request corrections, and to request deletion where applicable. To make a request, email us at jobtownsupply@gmail.com.

Cookies

Our website uses only the cookies necessary for it to function — for example, to remember the contents of your cart. We do not use advertising or tracking cookies.

Contact

Questions about this policy? Email jobtownsupply@gmail.com.